Last updated: January 2026
By accessing and using the Knottie website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. These terms apply to all visitors, users, and customers of our platform.
Knottie offers premium neckties, bow ties, pocket squares, and accessories. All products are handcrafted using high-quality materials including silk, wool, and cotton. Product images are for illustration purposes and may vary slightly from the actual product due to lighting and screen settings. We strive to accurately describe our products, but minor variations in color and texture may occur.
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order. Once your order is confirmed, you will receive an email confirmation with your order details.
We ship to all locations within Indonesia. Shipping times vary depending on your location. Orders to Jakarta and surrounding areas typically arrive within 2-3 business days. For other regions, delivery may take 3-7 business days. You will receive tracking information once your order has been shipped. Free shipping is available for orders above Rp 500.000.
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges within 14 days of delivery.
To maintain the quality of your Knottie products, we recommend dry cleaning for silk ties and hand washing for cotton accessories. Avoid excessive heat and direct sunlight when storing your items. Proper care will extend the life of your products and keep them looking their best.
All content on this website, including designs, logos, images, and text, is the property of Knottie and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.
Knottie is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product in question.
We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. We encourage you to review these terms periodically. Your continued use of our services after any changes constitutes acceptance of the updated terms.
If you have any questions about these Terms and Conditions, please contact us at hello@knottie.com or through our contact page. Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM.